Frequently Asked Questions

Where is my refund, I have yet to receive it?

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Can I make an exchange?

You may exchange most new, unopened items within 30 days of shipment for another watch at the same price. The customer will be responsible for all return shipping costs outside of incorrect or defective orders. *Please note this does not include international returns. All international returns must be paid by the customer. If you need to request an exchange, send us an email at and send your item to:

Harcourt London Watches
High Barn, High Barn Road
KT24 5PR

How can I contact customer service?

Get in touch with us by filling out our contact form here. Alternatively, send us an email at

What is your Holiday returns policy?

Our Holiday returns policy lasts until 12 January 2018 for all orders placed between 1 November 2017 and 19 December 2017. If you placed your order before 1 November 2017, after 19 December 2017 or the date is now passed 12 January 2018, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Are you open to collaborations?

Harcourt London Watches are happy to hear about any potential collaboration opportunities. Please send all enquiries via email to

How do I become a Harcourt London Watches reseller? Do you have any authorised resellers?

Whilst we appreciate your interest and we’re flattered that you’d like to become a reseller of Harcourt London Watches, we do not currently have any reseller or wholesaler programs. Please email us at and we may get back to you when we decide to take a step in that direction!


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